Maintenance notice from 2025-10-08 09:00 CEST to 2025-10-08 10:00 CEST

Scheduled maintenance Pix payments processors network Card payments processors network in APAC & EMEA Card payments processors network in Brazil Card payments processors network in LATAM (Ecuador, Colombia, Chile, Mexico, Peru) Bank transfers processors network in LATAM (Ecuador, Colombia, Chile, Mexico, Peru) Vouchers processors network in LATAM (Ecuador, Colombia, Chile, Mexico, Peru) Processing API (Order creation https://gw.cgpaytech.com/v1/) Callbacks Card payments Subscriptions (Recurring)

2025-10-08 09:00 CEST · 1 hour

Updates

Resolved

This maintenance has been concluded as planned.

October 8, 2025 · 10:00 CEST

Started

This maintenance is now starting as planned.

October 8, 2025 · 09:00 CEST

Scheduled

Dear valued partners,
We are writing to inform you about an upcoming scheduled technical maintenance that will take place on:
Date & Time: Wednesday, 08.10.2025, from 7:00 AM to 8:00 AM UTC
Maintenance Window: 1 hour
Purpose of Maintenance
During this maintenance window, we will be migrating our main PostgreSQL database from a physical server to a new Cloud instance. This migration is essential to improve system stability, scalability, and overall performance.
Expected Impact
Please be aware that the following services will be unavailable during the maintenance window (approx. 45–60 minutes of downtime):
Balance API
Order processing
Contingency Measures
Our technical team will be actively monitoring the migration to address any unforeseen issues and ensure a smooth transition. In case of unexpected delays or complications, we will prioritize restoring normal service as quickly as possible.
We apologize for any inconvenience this may cause and greatly appreciate your understanding as we continue to enhance our platform’s reliability and performance.
Thank you for your continued support and cooperation. If you have any questions or concerns regarding this maintenance, please don’t hesitate to contact our customer support team at merchants@commercegate.com.
Best regards,
CommerceGate Team

October 7, 2025 · 14:50 CEST

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