Scheduled Maintenance from 2025-12-16 10:00 CET to 2025-12-16 10:30 CET

This maintenance has been concluded as planned.

This maintenance is now starting as planned.

Dear Partner,
We are writing to inform you about an upcoming scheduled technical maintenance.

Maintenance Details:
Date: Tuesday, 16 December 2026
Time: from 9:00 to 9:30 (UTC)
Maintenance Window: 30 minutes
Impact on Service:
During this maintenance window, we will be upgrading our main database cluster. This upgrade is essential for:
Security and stability improvements
Improving overall platform performance and reliability
Please be aware that the following services could be unavailable or experience performance degradation during the maintenance window (approx. 5–10 minutes of downtime is expected):

• Pix payments processors network
• Card payments processors network in APAC & EMEA
• Card payments processors network in Brazil
• Card payments processors network in LATAM (Ecuador, Colombia, Chile, Mexico, Peru)
• Bank transfers processors network in LATAM (Ecuador, Colombia, Chile, Mexico, Peru)
• Vouchers processors network in LATAM (Ecuador, Colombia, Chile, Mexico, Peru)
• Processing API (Order creation https://gw.cgpaytech.com/v1/)
• Callbacks
• Card payments Subscriptions (Recurring)
• Merchant’s Backoffice (https://merchants.cgpaytech.com/)
  Our technical team will be actively monitoring the migration to address any unforeseen issues and ensure a smooth transition. In case of unexpected delays or complications, we will prioritise restoring normal service as quickly as possible.We apologise for any inconvenience this may cause and greatly appreciate your understanding as we continue to enhance our platform’s reliability and performance.
  Thank you for your continued support and cooperation. If you have any questions or concerns regarding this maintenance, please don’t hesitate to contact our customer support team at merchants@commercegate.com.

Best regards,
CommerceGate Team