CommerceGate Scheduled Technical Maintenance – 20.01.2026 from 2026-01-20 10:00 CET to 2026-01-20 10:30 CET

This maintenance has been concluded as planned.

This maintenance is now starting as planned.

Dear Partner,
We are writing to inform you about an upcoming scheduled technical maintenance aimed at improving the stability, security, and performance of our platform.
Maintenance Details
• Date: Tuesday, 20 January 2026
• Time: from 09:00 to 09:30 (UTC)
• Maintenance Window: 30 minutes
Background
As part of our continuous improvement efforts, we will be upgrading our MongoDB database infrastructure to a newer patch version.
MongoDB new versions include important:
Stability and replication reliability improvements
Performance optimisations
Security fixes
This upgrade is low risk, introduces no breaking changes, and does not require driver upgrades.
Impact on Service
During the maintenance window, the following services may be temporarily unavailable or experience performance degradation (an estimated 5–10 minutes of downtime):

• Processing API (Order creation – https://gw.cgpaytech.com/v1/
• Callbacks / Webhooks
• Card payments & subscriptions (recurring)
• Merchant Backoffice (https://merchants.cgpaytech.com/
  There will be no data loss, and no functional changes are expected after the upgrade.
  Monitoring & Support
  Our technical team will actively monitor the upgrade process to ensure a smooth transition. In the unlikely event of unexpected issues, we will prioritise restoring normal service as quickly as possible.
  We apologise for any inconvenience this maintenance may cause and sincerely appreciate your understanding as we continue to enhance the reliability and security of our platform.
  If you have any questions or concerns, please contact our support team at merchants@commercegate.com.
  Best regards,
  CommerceGate Team