DB infrastructure upgrades from 2026-06-09 10:00 CEST to 2026-06-09 12:00 CEST

Scheduled maintenance Pix payments processors network Card payments processors network in APAC & EMEA Card payments processors network in Brazil Card payments processors network in LATAM (Ecuador, Colombia, Chile, Mexico, Peru) Bank transfers processors network in LATAM (Ecuador, Colombia, Chile, Mexico, Peru) Vouchers processors network in LATAM (Ecuador, Colombia, Chile, Mexico, Peru) Processing API (Order creation https://gw.cgpaytech.com/v1/) Callbacks Card payments Subscriptions (Recurring) Merchant's Backoffice (https://merchants.cgpaytech.com/)

2026-06-09 10:00 CEST · 2 hours

Updates

Resolved

This maintenance has been concluded as planned.

June 9, 2026 · 12:00 CEST

Started

This maintenance is now starting as planned.

June 9, 2026 · 10:00 CEST

Scheduled

Dear Partner,
We are writing to inform you about an upcoming scheduled technical maintenance aimed at improving the stability, security, and performance of our platform.

Maintenance Details
• Date: Wednesday, 09 June 2026
• Time: from 08:00 to 10:00 (UTC)
• Maintenance Window: 2 hours

Background
As part of our continuous improvement efforts, we will be performing upgrades and optimization activities on our database infrastructure.

The maintenance includes:
Database engine and infrastructure upgrades
Performance optimisations
Stability and reliability improvements
Security enhancements and patch updates

These activities are designed to strengthen the resilience and scalability of our platform while ensuring continued service reliability.

Impact on Service
During the maintenance window, the following services may be temporarily unavailable or experience intermittent performance degradation:
Processing API (Order creation – https://gw.cgpaytech.com/v1/)
Callbacks / Webhooks
Card payments & subscriptions (recurring)
Merchant Backoffice (https://merchants.cgpaytech.com/)
While we expect service interruptions to be minimal, temporary downtime may occur during specific phases of the upgrade process. There will be no data loss, and no functional changes are expected after the maintenance is completed.

Monitoring & Support
Our technical team will actively monitor the maintenance activities to ensure a smooth transition. In the unlikely event of unexpected issues, we will prioritise restoring normal service as quickly as possible.
We apologise for any inconvenience this maintenance may cause and sincerely appreciate your understanding as we continue to enhance the reliability, security, and performance of our platform.

If you have any questions or concerns, please contact our support team at merchants@commercegate.com.
Best regards,
CommerceGate Team

June 2, 2026 · 10:30 CEST

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