Subject: Service notice — delayed webhook notifications

Dear Merchant,

The issue affecting webhook notification delivery has been resolved.

Webhook delivery is now fully restored and working normally.
All pending webhook notifications from the affected period have been sent.
As noted earlier, payment processing itself was not impacted — only the notification delivery was affected, and transaction statuses were accurate throughout.

No action is needed on your side. If you notice anything unexpected with your notifications, please let us know and we’ll check right away.

Thank you for your patience during the incident.

Best regards,
The CommerceGate Team

Dear Merchant,

We are currently experiencing an issue affecting the delivery of webhook notifications. Our team is actively working on it.

What’s happening:
• Webhook (callback) notifications may be delayed to be delivered.
• This affects notifications only — payment processing itself is not impacted. Transactions continue to be processed normally.

What this means for you:
• You may not receive real-time webhook updates for your transactions during this period.
• Your transactions are still being processed and their status is accurate on our side — only the notification delivery is affected.
• We recommend using status-check (query) requests to confirm the current status of any transaction in the meantime, rather than relying on the webhook.

What we’re doing:
• The issue is being actively investigated and worked on as a priority.
• Once delivery is restored, pending notifications will resume.

We’ll send an update as soon as the issue is resolved. Apologies for the inconvenience, and thank you for your patience.

Best regards,
The CommerceGate Team