INCIDENT — PIX transactions failing (local PSP-side issue)*

PIX PayIn — Service Update

The issue affecting PIX PayIn transactions in Brazil is still being addressed by our provider.

The provider is actively working on the fix, and we are closely monitoring the situation. We will provide a further update as soon as we have a confirmed ETA or the service is fully restored.

We apologize for the inconvenience and appreciate your patience.

PIX PayIn — Temporary Service Disruption

Our provider has identified the cause and is actively working on a fix. The service is expected to return to normal within approximately 1 hour.

We apologize for the inconvenience and will provide an update once the service is fully restored.

Thank you for your patience and understanding.

Status: Active / investigating
Method: PIX | Direction: all PIX transactions
Start: 2026-09-14 15:41:11 UTC

What’s happening
Since 15:41:11 UTC on 2026-09-14, an issue was detected on the local PSP’s side causing all PIX transactions to fail. This is a provider-side issue, not a CG integration/configuration problem.

Impact
• All PIX transactions are currently failing.
• Affects PIX only — other payment methods are not impacted.
• Live merchant traffic affected.

Actions
• Escalated to the PSP — requesting incident confirmation + ETA for restoration.
• Monitoring PIX failure rate for recovery.

Next update once the PSP responds / service is restored.